Chapter 18. Integration with Enterprise Applications


God is in the details.

 --Popular saying[1]

The Details Behind the Scenes

Internet commerce systems usually do not stand by themselves. They connect with, feed, and are fed by many other software applications in the enterprise, such as enterprise resource planning (ERP), customer relationship management (CRM), and other applications. This chapter does not delve into the inner workings of such applications, but it does address middleware and other technologies that aid in the integration of Internet systems with the rest of the business.

This chapter introduces several commerce issues, such as taxes, logistics, and inventory management, that must be addressed in a complete system for Internet commerce. ...

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