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Designing the Conversation: Techniques for Successful Facilitation by Dan Willis, Brad Nunnally, Russ Unger

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Chapter 4. Preparing for Personalities

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I’m kind of a big deal around here...

— Ron Burgundy

One of the great wonders of the human race is that every person is unique. This wonder can wreak havoc for you as a facilitator, no matter your skill level. Past dealings with a variety of people help you prepare for certain types of personalities and behavior traits. However, it’s still a crapshoot when you sit down and start the conversation about how participants will actually react during a session.

When gathering a diverse group of participants, keep this old saying in mind: “It takes all kinds to make the world go around.” Likewise, it takes all kinds ...

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