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Designing the Conversation: Techniques for Successful Facilitation by Dan Willis, Brad Nunnally, Russ Unger

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Chapter 11. Interviews

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I’ve never learned anything while I was talking.

— Larry King

Sitting down and having a conversation with a person offers a unique opportunity to learn about his or her personal story. This story is not something everyone gets to hear; it’s a true gift that can affect your project, career, or personal life. Interviews can occur at any time, but most are scheduled events where someone has agreed to meet with you and hopefully share information with you. How you facilitate an interview is what determines how personal you can get with your questions and, more importantly, how much information you will gather. No question is ...

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