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Designing the Conversation: Techniques for Successful Facilitation by Dan Willis, Brad Nunnally, Russ Unger

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Chapter 12. Usability Testing

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Whatever your team might call it—usability testing, design testing, getting feedback—the most effective input for informed design decisions is data about the behavior and performance of people using a design to reach their own goals.

— Dana Chisnell

The best usability testing is done when you get to observe a user performing tasks. The best seat in the house for usability testing is that of the moderator—you get to work closely with users and watch their actions firsthand. You also have the responsibility of guiding them through the session and all their tasks. The art of facilitating is important in usability testing; ...

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