Chapter 19. Measuring Success

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Success consists of going from failure to failure without loss of enthusiasm.

— Winston Churchill

The ultimate goal of any facilitation is to support the success of a larger effort. Unfortunately, it can be difficult to accurately connect the results of a brainstorming exercise, kickoff meeting, or mentoring session to the overall success of a project. So, ideally, every facilitation effort will include a way to measure its own effectiveness.

Different types of facilitation have different measures, but the one thing you can count on is that each effort offers the facilitator an opportunity to learn and grow. To take ...

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