3. Introduction to User Research

USER RESEARCH CAN HELP you acquire a deep understanding of your users’ needs and how these needs are being met. With this research foundation, you can make informed design decisions throughout the product development process. Moreover, research can reveal opportunities for new apps and inspire innovative solutions that improve upon existing apps.

This chapter will review a variety of user research methods such as shadowing, field interviews, and diary studies and will suggest ways to tailor these methods for your app. After reading this chapter, you should be able to develop and execute a user research plan for your own app. Chapter 4, “Analyzing User Research,” will subsequently explain how to interpret user ...

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