This chapter is all about the words you use in your forms. They’re the most influential component of your design—more so than how your form looks.
Do come for a stroll through the world of words with me, and see just how much they can do.
Words Matter Most
A web form is a text-driven interface. The core of the interaction is the questions asked and answers given. This is why the words we use in the form—and not how it looks—are the most important part of the design.
Have a look at the image below. This ecommerce form has an attractive, clean layout. But can you fill it out? The heading talks of checking whether the item is available in store. Yet the question itself refers to delivery. The waters are muddied even more by the instruction: ...