© Kasam Shaikh 2019
Kasam ShaikhDeveloping Bots with QnA Maker Servicehttps://doi.org/10.1007/978-1-4842-4185-1_3

3. Creating the FAQ Bot Backend from Scratch

Kasam Shaikh1 
Mumbai, Maharashtra, India

In the last chapter, you took a deep dive into the Azure cognitive offering QnA Maker service. We discussed what it is all about and why it’s being used, and then you created a QnA Maker service using the Microsoft Azure Portal. In this chapter, you use this QnA Maker service to create a content backend for your bot or application, called the knowledgebase.


The knowledgebase is the content. It’s a collection of extracted questions and answers, modified answers, manually added questions and answers, and metadata and synonyms. The knowledgebase ...

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