© Kasam Shaikh 2019
Kasam ShaikhDeveloping Bots with QnA Maker Servicehttps://doi.org/10.1007/978-1-4842-4185-1_5

5. Connecting FAQ Bot to Social Channels

Kasam Shaikh1 
Mumbai, Maharashtra, India

In the last chapter, I explained the Azure Bot framework offering, called the Web App Bot service. We created and integrated QnA Maker knowledgebase into the Azure Bot service. In this chapter, I explain how to connect the bot to social channels.

Available Social Channels

You must be aware of the power of social channels. You can double your audience reach with the help of social channels. They help you get easily connected to your target audience, more easily meeting your business requirements for bot development.

Consider you own Facebook page for selling ...

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