At this point in your adventure, you have a working application. You
can add new users via the admin screens. You can assign profile information
to your users, create and edit your help desk queues, and assign and manage
tickets against each of those queues. It’s a great start and was written
with very little code. In this chapter, you’ll add a SharePoint-based
knowledge base where users can search for help directly from the portal.
You’ll automatically publish case notes to SharePoint when a ticket
Up to this point in the book, you’ve been able to accomplish
everything with just a basic developer workstation and Visual Studio
LightSwitch installed. You’ll need a server with at least SharePoint
Foundation installed in order to accomplish the tasks in this chapter. If
you don’t have a SharePoint environment already, the configuration section
of this book (Chapter 30)
will walk you through options around creating and building out your own
You may be tempted to leverage the free trial of SharePoint Online,
but you will discover as we did that LightSwitch is not currently able to
connect to SharePoint Online without third-party data source extensions.
Future releases of LightSwitch and SharePoint Online plan to address this.
Connecting LightSwitch to Office 365 requires Visual Studio Update 2.
Previous versions are compatible with only on premise deployments of
Logical SharePoint Architecture
The logical ...
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