This appendix provides a list of terms and acronyms applicable to the Developing Cisco IP Phone Services book. Additional glossary terms can be found at the following location:
Auto Attendant; an application designed to distribute calls by automated means.
improvised, or impromptu.
Application programming interface; usually a set of libraries with accompanying header files that application programmers can use in their programs to interact with a third-party application.
Active server page; a Web page that uses ActiveX scripting to dynamically control the content of the Web page. Cisco CallManager Administration relies on Active server pages.