The authors would like to acknowledge the contribution of the following people for their assistance on this book: Lisa Beasley, Doug Bowlds, Ken Bywaters, Matt Campisi, Cari C'deBaca, Gerardo Chaves, Paul Clark, George Engelbeck, Doug Fink, Zeba Kimmel, May Konfong, Amy Lewis, Huifang Wang, and Frank Zerangue.
Many thanks to Rowan McFarland for his fine work on CallManager Simulator. His test program written for internal use at Cisco provided nearly all of the code used in our Simulator.
Darrick Deel—. I would like to thank the following people for their patience, support, and contributions: Rick Dunlap, Laura Cooney (The Enchantress of Flash), Susan Sauter, Rowan McFarland, Alvin Lee, and Rod Salsbury.
Mark Nelson—. First and foremost, ...