Chapter 1. Getting the Most from This Resource
PURPOSE
There is a growing appreciation for the power of emotional intelligence and the role it plays in life success, both at home and at work. One of the most encouraging aspects about emotional intelligence is that it can be learned and improved. Instead of being a static trait, emotional intelligence is comprised of competencies and skills that can be enhanced over time. Almost everyone can become better at recognizing and managing their emotions, at applying their increased awareness and improved behaviors more effectively to a greater range of situations, and at enhancing their interactions with others in individual and team situations. They will achieve greater success as a result. The purpose ...
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