Developing Emotional and Social Intelligence: Exercises for Leaders, Individuals, and Teams

Chapter 4. Managing*

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"The ability to effectively manage, control, and express emotions."

This EISA factor measures your ability to:

• Effectively manage emotions

• Effectively control emotions

• Appropriately express emotions

While perceiving is recognizing and understanding emotions, managing emotions entails handling emotions and is demonstrated by how those emotions are reflected in a person's behaviors.

People skilled at managing emotions are calm in challenging situations, not thrown off-balance by their own or others' emotions. They express themselves well, listen attentively, know how to say no effectively, and cope with stress without negatively impacting relationships or emotional or physical health. They are able to change the intensity of their ...