Introduction

Much has been written about the importance of people in the success of businesses and organizations. Yet the links between people issues and performance outcomes are rarely made clear. Strategy and policy are usually treated in a generalized way, with checklists and descriptive diagrams instead of factual information about what is going on and why. Similarily, the understanding of how people and organizations develop and adapt through time is confined to a simple qualitative focus. Small wonder, then, that this crucial area remains shrouded in mystery.

This lack of clarity makes it hard to understand how managers’ choices will drive their organization’s progress into the future. It also poses problems for human resource professionals ...

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