Understanding Staff Dynamics
This chapter explains a crucial characteristic that your pool of people shares with all other resources: It fills up and drains away over time, like water in a bathtub. This characteristic is vitally important to the way things change through time and has effects on performance that can be difficult to understand and manage. This chapter explains the following:
- what an “accumulating resource” like staff actually is, and how such items behave over time, with examples of staffing dynamics
- how this concept can be extended to understand the development of people through several stages and the management challenges this can create
Like cash, customers, products, and all other ...