Chapter 2

Understanding Staff Dynamics

Overview

This chapter explains a crucial characteristic that your pool of people shares with all other resources: It fills up and drains away over time, like water in a bathtub. This characteristic is vitally important to the way things change through time and has effects on performance that can be difficult to understand and manage. This chapter explains the following:

  • what an “accumulating resource” like staff actually is, and how such items behave over time, with examples of staffing dynamics
  • how this concept can be extended to understand the development of people through several stages and the management challenges this can create

Accumulating Resources

Like cash, customers, products, and all other ...

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