Understanding Resource Attributes
Overview
People differ. In previous chapters we treated all people in a single stock as if they were identical, but a greater level of detail is now required. If we fail to account for these important differences—in skills or experience, say—then we risk making big errors.
What makes individuals different, at least in their contribution to the organization’s performance, is certain key attributes that they possess. This applies to other resources as well, such as customer profitability or product functionality, but people are the focus of our attention in this book. This chapter will do the following:
- explain resource attributes—what they are, why they are important, and how they change
- highlight ...
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