Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments

Appendix CMeasurement Plan: Blueprints for Measurement

Utilization Blueprint: Level 0 (Engagement Phase)

Purpose	Data Sources
To ensure that solution is being used as intended and to monitor training participation against target	Student master file LMS attendance records Instructor feedback Line manager and/or learner feedback
Questions to Be Answered	Method
Does participation match forecast? If not, why not? Are learners attending/using the solution as it was designed? If not, why not? Have enough learners completed the training to justify higher levels of evaluation?	Use LMS to capture and report participation rates Entry of roster into LMS (Live) Completions posted in LMS (WBT) “Spot” phone calls to identify early issues Check-in with instructors Check-in with learner/manager
Timing
Following launch and continuously monitored throughout lifecycle
Stakeholders	Use Info To . . .
Design/development team Learning management team Business sponsors	Revise content, if utilization problems Assess deployment progress against targets Reinforce employee interest in and importance of training
Reporting Requirements
Monthly On-demand track Completions In progress No show	By curriculum/course By instructor By delivery type By region/district By time frame
Implementation Considerations
Do we have the necessary technology in place Do we have sufficient in-house expertise Do we have resources to administer, maintain, and monitor ...