The S.O.P.

S.O.P.s can be found in every organization and profession. Above us in the pecking order may be the administrator, boss, or senior executive who isn’t doing his job but who wants to tell us how to do ours. Next to us is the S.O.P. classmate or coworker who refuses to cooperate, understand, or even try. And below us may be one or more whining S.O.P.s who can’t seem to accomplish even the simplest task without hand-holding. S.O.P.s can also be outsiders—sometimes our acquaintances or clients.

Your Turn

Without naming names, describe some of the actions and the influence of a “bad apple” with whom you have worked or served on a team. How did group members respond to such actions?


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