Developing Management Skills, Ninth Edition

Appendix II References

Introduction References

• American Management Association. (2000). Managerial skills and competence. National survey by AMA, March–April 2000. (N = 921)

• Andersen Consulting Company. (2000). Skills needed for the e-business environment. Chicago: Author.

• Bandura, A. (1977). A social learning theory. Englewood Cliffs, NJ: Prentice Hall.

• Bass, B. (1990). Handbook of leadership: Theory, research, and managerial applications, 3rd ed. New York: Macmillan.

• Blimes, L., K. Wetzker, and P. Xhonneux. (1997 February 10). Value in human resources. Financial Times.

• Boyatzis, R. E. (1996). Consequences and rejuvenation of competency-based human resource and organization development. In Richard Woodman and William A. Pasmore (Eds.),