Developing Management Skills, Ninth Edition

Skill Learning

Making Oral and Written Presentations

Taylor Billingsley was hired as a sales representative in the Apex Communications Corporation in 1972. With training and hard work, she advanced through the levels of the corporation, finally landing the position of senior vice president in charge of personnel. Although she had anticipated this position would require some adjustments, she was surprised at the kinds of challenges she faced during her first few weeks on the job. Taylor had a lot of ideas about how to make the personnel division work more efficiently, but she realized almost immediately she had to convince others to adopt them. ...