June 2014
Intermediate to advanced
624 pages
12h 29m
English
book
Developing Quality Technical Information: A Handbook for Writers and Editors, Third Edition
by Michelle Carey, Moira McFadden Lanyi, Deirdre Longo, Eric Radzinski, Shannon Rouiller, Elizabeth Wilde
Overview
The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More
Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time.
You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness.
Coverage Includes
Advocating for users throughout the entire product development process
Delivering information in an ordered manner by following progressive disclosure techniques
Optimizing content so that users can find it from anywhere
Streamlining information for mobile delivery
Helping users right where they are
Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media.
Thoroughly revised and updated
Extensive new coverage of self-documenting interfaces and embedded assistance
Updated practical guidelines and checklists
Hundreds of new examples
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
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