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Developing Quality Technical Information: A Handbook for Writers and Editors, Third Edition by Elizabeth Wilde, Shannon Rouiller, Eric Radzinski, Deirdre Longo, Moira McFadden Lanyi, Michelle Carey

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Chapter 1. Technical information continues to evolve

The nature of our work as technical communicators continues to change, more rapidly than ever. The authors of this book can see it even over the short course, relatively speaking, of our own careers in technical communication. Some of us began our careers delivering camera-ready copy for a shelf of physical books and then began producing context-sensitive online help that was installed with the product. With the advent of the web, we used our online help-writing skills to rework books into online topic-based documentation.

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Today, writers sigh or laugh ruefully over the fact that users don’t ...

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