June 2014
Intermediate to advanced
624 pages
12h 29m
English
book
Developing Quality Technical Information: A Handbook for Writers and Editors, Third Edition
by Michelle Carey, Moira McFadden Lanyi, Deirdre Longo, Eric Radzinski, Shannon Rouiller, Elizabeth Wilde
Content preview from Developing Quality Technical Information: A Handbook for Writers and Editors, Third Edition
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Chapter 3. Task orientation
Don’t tell me how it works; tell me how to use it.
—An IBM customer
Task orientation is a focus on users’ goals and the tasks that support those goals. You rarely help your users when you tell them only how a product works or how it is structured. Your users have a job to do, so they need practical information that helps them understand and complete their tasks.
If your goal is to put your child’s bicycle together the night before his birthday, you don’t want to learn about how sturdy the tires are or what materials ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.