Chapter 9. Organization


A place for everything, and everything in its place.

—Charles A. Goodrich

Organization is how elements of information fit together to form a coherent arrangement of parts that makes sense to users. Organization applies both to the arrangement of two or more parts and to the arrangement of the information within each part. The parts that you organize range in size from the largest parts of the information set, such as an installation guide or a support website, to the smallest elements of information, such as field-level assistance in a user interface or an example in a step.

Figure 9.1 The elements of an information set ...

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