Chapter 10. Retrievability
You’ve got to be very careful if you don’t know where you’re going because you might not get there.
Retrievability is the characteristic that enables users to find the information they are looking for—not just to get back to something they read before, but also to discover it for the first time. Users want to find what they need quickly and easily. When information has high retrievability, users can navigate easily from one piece to the next without getting lost in a maze.
Making sure that your tasks are well documented without making those tasks easy to find is like telling a friend that she can borrow your ...