Chapter 6

Using Involvement in Decision Making to Increase Engagement

INTERACTION ASSOCIATES, INC.

In This Chapter

  • A model and definitions for five decision-making methods.
  • Clarification of the best situations in which to use each decision-making method.
  • A case study that illustrates how the model may be used.

A tough challenge for managers and leaders today comes down to a central question: How do you involve stakeholders in critical business decisions—at the right time and at the right level—to achieve success? The challenge is compounded for leaders working in complex or matrix systems.

Regardless of the type or size of company, leadership experts usually agree about the value of leaders involving people who will be affected by decisions ...

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