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Developing Talent for Organizational Results: Training Tools From the Best in the Field by Elaine Biech

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Chapter 10

Eliminate the Us vs. Them Dynamics

LEARNING AS LEADERSHIP

In This Chapter

  • Introduction to the “unconscious demonization” concept, focusing on how we may villianize other people when their beliefs and intentions oppose our own.
  • Five steps of the downward spiral of an “us vs. them” situation.
  • How individuals’ emotional investment keeps them in an “us vs. them” mode.
  • Five steps to reverse the negative spiral to conscious humanization.

“We’re facing a tempest of uncertainty in the coming years,” the CEO of a publicly traded financial services company said ruefully, “and if we don’t stop this in-fighting, we’re not going to make it.”

Human resources was exasperated with how operations pushed back on every initiative they launched; sales ...

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