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Developing Talent for Organizational Results: Training Tools From the Best in the Field by Elaine Biech

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Chapter 22

The Commercial Impact of Employee Engagement

PERFORMANCE CONNECTIONS INTERNATIONAL, INC.

In This Chapter

  • Validation of the impact of an engaged culture.
  • Role of senior management to maintain employee engagement.
  • Factors that erode employee engagement.

Given the challenges in today’s business climate, it’s no surprise that employee engagement has surfaced as a vital organizational priority. Engagement is not solely an HR issue—it is a bottom-line business survival issue: the workforce must be fully engaged in order to work at full capacity.

Given the hype about engagement, we wanted to validate the impact of employee engagement on bottom-line business metrics such as revenue generation and corporate profitability. Specifically, the ...

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