Behavior Changes That Stick
Sustain to Attain Results
THE FORUM CORPORATION
In This Chapter
- Process to ensure learning is sustained and applied to attain desired organizational results.
- Suggested sustainment activities to close the learning/doing gap.
- Importance of identifying owners who are responsible for embedding behavior changes.
Traditionally, organizational learning and development interventions have focused on the visible, concrete, “main event” components of learning: virtual or face-to-face programs or workshops that introduce new concepts, skills, tools, and behaviors. However, a significant component of the learning intervention—the ongoing sustainment and reinforcement of the new knowledge and behaviors—is often neglected ...