Chapter 30

Behavior Changes That Stick

Sustain to Attain Results


In This Chapter

  • Process to ensure learning is sustained and applied to attain desired organizational results.
  • Suggested sustainment activities to close the learning/doing gap.
  • Importance of identifying owners who are responsible for embedding behavior changes.

Traditionally, organizational learning and development interventions have focused on the visible, concrete, “main event” components of learning: virtual or face-to-face programs or workshops that introduce new concepts, skills, tools, and behaviors. However, a significant component of the learning intervention—the ongoing sustainment and reinforcement of the new knowledge and behaviors—is often neglected ...

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