Chapter 37

Training Triage



In This Chapter

  • Five principles and eighteen competencies of a high-performing workforce.
  • Using the eighteen competencies with the most impact to quickly rectify training issues.
  • How training can use a workforce model as a diagnostic tool and roadmap to achieve a successful high-performing workplace.

For more than a decade now, the training profession has been quietly under siege. The apparent casualties—shrinking departments and smaller budgets—are not the primary victims, however. The potentially more damaging threat is the marginalization of training at a time when the need for it has never been greater. Once routine, comprehensive corporate ...

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