The contributors to this book provided tools to assist you with implementing the concepts they present in their chapters. The tools can be downloaded at a companion website: www.pfeiffer.com/go/isa. (Username: training; password: biech) As long as you maintain the copyright information and the “used with permission” designation on the tool, you will be able to use it with your organizations and clients.
TOOL 1.1. STORIES I COULD TELL AS A LEADER IN A BUSINESS SETTING
The Ariel Group
A tool to help you identify stories that you can tell in various business settings to make a point.
TOOL 2.1. ABOUT YOU QUESTIONNAIRE
NetSpeed Learning Solutions
A self-assessment that helps you understand your personal communication beliefs ...