Website e-Tools

The contributors to this book provided tools to assist you with implementing the concepts they present in their chapters. The tools can be downloaded at a companion website: www.pfeiffer.com/go/isa. (Username: training; password: biech) As long as you maintain the copyright information and the “used with permission” designation on the tool, you will be able to use it with your organizations and clients.

Section I

TOOL 1.1. STORIES I COULD TELL AS A LEADER IN A BUSINESS SETTING

The Ariel Group

A tool to help you identify stories that you can tell in various business settings to make a point.

TOOL 2.1. ABOUT YOU QUESTIONNAIRE

NetSpeed Learning Solutions

A self-assessment that helps you understand your personal communication beliefs ...

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