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Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams by Tim A. Flanagan, Craig E. Runde

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Chapter 2. Cognitive Aspects of Conflict

The first element of individual conflict competence deals with the cognitive aspects of conflict, including improving current attitudes about conflict, appreciating the value of managing conflict effectively, and understanding how you currently respond to conflict. This chapter explores ways of improving cognitive skills in these areas.

CONFLICT ATTITUDES

In our programs and presentations, we often ask questions of participants to get them thinking about their current attitudes toward conflict. People clearly have thoughts and feelings about conflict, but these often go unexamined. Yet, these attitudes affect the ways that people act when conflict arises even if individuals have not thought about them. We ...

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