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Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams by Tim A. Flanagan, Craig E. Runde

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WHAT'S A HANDS-ON GUIDE AND WHY SHOULD I BE INTERESTED?

Our first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams, generated a good deal of interest (Runde and Flanagan, 2007, 2008). We were pleased with the reviews and the number of invitations we received to speak and present. We were also intrigued by the volume of inquiries from readers regarding how they could put the principles of conflict competence into action.

We had designed Building Conflict Competent Teams to be user friendly. Our intent was that teams could use portions of it as a handbook as they developed norms for interaction and encountered the challenges of conflict. We discovered that team leaders, coaches, consultants, and trainers loved ...

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