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Development with the Force.com Platform: Building Business Applications in the Cloud, Second Edition by Jason Ouellette

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13. Social Applications

This chapter introduces Chatter, a layer of functionality that spans all Salesforce applications and the Force.com platform, also referred to collectively as the Collaboration Cloud. Chatter provides the means for users to communicate with each other in the context of the applications and data central to their work, privately and entirely internal to their company. It is delivered securely to their web browsers and most mobile devices. In adopting Chatter, Salesforce customers, partners, and application developers gain the best features of consumer services such as Facebook that form a social glue that makes interacting at work a compelling, relevant, and professional experience.

Chatter includes features for end users ...

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