Chapter 4 The Start-up Years: Business Innovation

Door to Door, Desk to Desk

Postal services were not satisfying the level of urgency experienced by businesses in getting important documents to their destination on time. The late arrival of important documents created delays which cost businesses money. Airfreight forwarding as an alternative was cumbersome, with a fragmented system involving multiple players whose independence served to increase cost and slow things down. Countries built their regulatory frameworks to protect local businesses and enhance national security, not encourage international firms to enter their markets and compete. Improving service and lowering costs for everyone was not a priority.

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