Chapter 11 The Walden Years—Structure and Process

By 1979, DHL had service to over 200 cities in 48 countries and a turnover in excess of $100m. And this had been achieved without a clear plan supporting the Founders’ vision, and without requiring external capital. This in itself was a remarkable achievement, driven by the determination of the founders and supported by a cadre of enthusiastic and passionate employees who worked as if the business were their own.

Nascently Global

But was it a global company? In the late 70s, there was very little if any debate about what it meant to go global, and what preconditions were required to be considered global. The definition of multinational seemed to start at doing business in more than one country. ...

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