Chapter 19 Powers
From the beginning of this story, two objectives were emphasized: first to tell a story; second to offer a framework for others, based on a retrospective articulation of what was happening in DHL as it was building. Some of it was known and deliberate at the time; some of it was intuitive and describable only with the benefit of hindsight and language which was not always then in vogue; and some of it was environmental and a part of those times, to be ignored or leveraged. This framework may be described as “powers”; they do not constitute a recipe; rather they are ingredients which DHL dipped into, mixed up and presented as its own unique recipe for success. There are twelve of them which are the most important:
1.The power ...
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