Chapter-7 On Design Dialogues Their Roots, Features, and Usage Ulrika Florin
Ulrika Florin
School of Innovation, Design and Engineering, Division of Information Design, Eskilstuna/Västerås, Mälardalen University, Sweden, Email: ulrika.florin@mdh.se
Introduction
In certain design and development processes, there are good reasons to explore user insights in a more extensive way, especially if the design affects people’s everyday lives, work-lives, or both. User insights are particularly valuable when it comes to designs that impact society at large.
It could be the design of a public place, a hospital or a workplace, or design that’s less tangible in nature, such as infrastructure, communication systems, and working ...
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