Chapter-8 Design Thinking and Designerly Ways of Knowing in Operational Research Practice
Christina J. Phillips
Liverpool Business School, Email: c.j.phillips@ljmu.ac.uk
Introduction
Let us begin by understanding what is meant by operational research; according to The Operational Research Society in the United Kingdom “Operational research (OR) is a scientific approach to the solution of problems in the management of complex systems that enables decision makers to make better decisions.” It is often used to solve messy and complex problems in a wide variety of domains including business and industry, but also government and the military. Operational research uses many different techniques, from those that help ...
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