Difficult Conversations (HBR 20-Minute Manager Series)

Index

acknowledgment, of other person, 51–52

action plans, 77–78. See also following up on difficult conversations

anger, 63–64. See also emotions

anxiety, 4–5. See also emotions

assessment

of assumptions, 33–35, 53

of conversation, 72–74

assumptions, assessing your, 33–35, 53

avoidance of difficult conversations, 3, 21–22

 

bad news, breaking, 21

body language, 53, 76, 90, 93

 

commitments

establishing, 67–68

keeping your, 79–81

common ground, identifying, 61–62, 66, 77

communication skills, developing, 12–13, 85–96

composure, maintaining, 62–63. See also conducting difficult conversations

conducting difficult conversations, 49–68

adapting and rebalancing during, 62–67

commitments, establishing, 67–68

common ground, identifying, 61–62, 66