Video description
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive-not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mindset
- Untangling the problem together
- Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives-from the most trusted source in business.
Product information
- Title: Difficult Conversations
- Author(s):
- Release date: April 2023
- Publisher(s): Ascent Audio
- ISBN: 9781663724298
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