© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
L. WiedenhoeferDigital Customer Experience Engineering https://doi.org/10.1007/978-1-4842-7243-5_9

9. How to Get Started

Lars Wiedenhoefer1  
Austin, TX, USA

After now having read most of the book, you have a good idea what it takes to look deeper into customer experience observability in engineering and adjacent functions. So, where will you start?

Start with curiosity, the right mindset, and the right tools. Be curious and have empathy with your customer. Translate this curiosity into the right mindset – a strong belief and certainty that empathy for the customer and their experience can be observed, measured, and improved.

Luckily, the right tools ...

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