Chapter 6
Handling Negative Comments and Reviews
IN THIS CHAPTER
Identifying negative comments and reviews
Responding to negative comments
Handling negative reviews
Sharing the love when it comes to positive reviews
It doesn't matter whether you're just starting out or have been in the public eye for years — sooner or later, someone is going to say something negative about you. It might be an opinion, a criticism of your work, or feedback on your presentation skills, Whatever it is, most people find themselves wanting to respond immediately whenever they see these posts. But before you do anything else, first ask yourself: “Why am I reacting?” Is this really and truly worth my time? What will happen if I don't react? And, finally: “What would make me feel better?”
In this chapter, you get a chance to explore how to handle negative comments and reviews on social media.
Understanding How Comments and Reviews Differ from each other
Before we jump straight into the steps you need to take to respond to negative comments and reviews online, you need to pause for a moment to understand ...
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