12.6.1.2.4 Service Desk

The Service Desk acts as first-line support for user group maintenance. The responsibilities of this role include:

• logging the requests for adding or removing users within user groups in the Service Desk ticketing system;

• assigning users to, or removing them from, user groups via the Service Desk ticketing system;

• creating new user groups via the Service Desk ticketing system.

12.6.1.2.5 Application Administrators

Application administrators are responsible for:

• requesting the Service Desk to create, maintain, or delete user groups;

• adding and removing users within user groups.

12.6.1.3 Reviewing User Groups

1. At least each year, or at any time when required for operational reasons, the IT Manager ...

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