Digital Operating Model

CHAPTER 6Unleashing the Power of Your Business Platform

In a digital world every voice matters. Listen.

After a thorough and honest assessment of As Is and To Be, a company should know where it is on the DOM journey today, its strengths and shortcomings in terms of the three elements—culture, platform, and innovation—and have a vision for the future.

Now it's time to take the next step, to lay out the road map to fix the pain points, and aim for the dreams of the future. Let's look at how to put together the right digital operating model to meet your company's needs. Keep in mind that DOM helps get your house in order and comes with ease of scalability, applicable privacy, and compliance rules and regulations in place.

With a DOM, as markets and marketplaces change, quick pivots are the norm. Compliance changes are no problem; neither are add-ons and changes. Business platforms have the ability for easy plug and play. This is integration at its best. That doesn't mean that transformation to digital maturity among the various levels is always smooth. But when all the elements are in place and a business is organized on a platform—the shopping mall analogy—experiences are easier and more seamless for employees and customers.

MEASURING YOUR PROGRESS: EXPLORE/EXPLOIT/DISRUPT

Scaling up is a challenge for almost every business whether on the journey to digital maturity or not. Those that have embraced digital maturity, though, have the advantage of a road map to the future. ...