Digital Operating Model

CHAPTER 8Crisis Creates Opportunity

Resiliency is the pathway to handle the storms.

The idea of change in whatever context almost always elicits some resistance in a workplace or business. From the boardroom to the frontlines, grumblers put up roadblocks and create all types of challenges.

It doesn't matter how great the purported benefits of the proposed changes could be, there are always those people who prefer the status quo or don't like what's proposed.

Also guaranteed is that change is inevitable, as is discord over needs, wants, and what's best. So, in the spirit of problem solving, let's recognize resistance is part of the DOM journey; understand the possible resistance points and why they occur, and plan ahead.

Taking preventative actions up front can alleviate problems later. Or, at the very least they can lessen the pain points on a company's digital journey. A business should approach growth and transformation like life or death in order to have the resiliency and agility necessary to shape its future.

FAILURE IS A PART OF SUCCESS

Don't forget that failure is a huge part of innovation. It's part of success, too. Thriving companies promote cultures that accept failure as part of the experience and success as paths of disruption. After all, disruption is the beginning of the journey to add value to your product or service, and for your customer.

Not beginning the digital journey itself is a failure. Companies that hold out against the digital operating model ...