Digital Operating Model

CHAPTER 11Maintain Your Forward Momentum

The future revolves around the intelligence economy powered by the intelligent business platform.

The future of work, we all know by now, is the digital platform. Throughout these pages you have learned how various companies and industries are embracing the digital operating model on their journeys to digital maturity.

Hopefully, you also have a clearer picture of how a digital operating model with its interconnectivity and ease of use can continuously fuel this evolution to improve our lives and build new pathways.

With a digital mindset, we are in alignment to embrace the future of work. That future revolves around collection of data at the front lines rather than the more traditional C-suite, top-down decision-making. Humans will learn more about what they really need to solve specific business challenges and machines will become smarter to deliver better experiences.

Moving forward, faster, and easier are the mantras of this digital age. A better experience is what digitally savvy companies strive to deliver.

But what happens in the post-digital era? Who will prevail? What technologies will make our lives easier? Whatever the answers to those questions, the evolution of business will continue to happen with intelligence and automation.

Ultimately, though, the computer, no matter how intelligent or how it's used, is a tool that's part of the human experience. And because humans create these machines, computers won't outpace us—at ...