1Manufacturing the Organization, Manufacturing Scripts

1.1. Pragmatic sociology and the pragmatism of scripts

1.1.1. A few requirements

The transformation of organizational environments arising from the deployment and complexity of digital apparatus has already been widely studied for several years and across all continents. As we may recall, after the first waves of computerization, the “webification” of work processes (especially those involving the use of intranets) was marked by the same desires for the disruption and reconfiguration of practices – a rather banal process. The companies’ ICT level of equipment was also present as an indicator of economic development. This profound shift is analyzed, or perhaps thought about, starting from the basis of efficiency problems (the optimal economics of the equipment/productivity ratio, for example), working conditions (the psycho/sociological analysis of stress and surveillance situations, compounded by their digital component) or also with regard to the evolution of collective work (after the work done by the CSCW in the 1980s1, cognitive sciences and engineering sciences continue to be common objectives for the design of ever more intelligent interfaces and applications). What we are facing are multi-faceted, complex objects and processes that bring several disciplines into play. For a long time, research work has been (and often continues to be) categorized not only according to the disciplines they are connected with, but ...

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