Digital Transformation Opens New Questions â and New Problems to Solve
When leaders view technology as merely a source of answers and solutions, they miss opportunities to innovate in bigger, bolder ways.
In a recent conversation, John Donahoe, the former CEO of eBay who currently runs ServiceNow, told me about the most important phase in a companyâs digital transformation: the part where you start asking better questions. Instead of seeing new technologies as a means to develop more efficient answers to known problems, managers should view them as opportunities â even requirements â to revisit the problems themselves. They should go back to first principles, Donahoe says, and ask, âHave we identified ...
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